Launched at UKHospitality’s new food seminar, Serving Britain: The Future of Food, the Incident Guide offers hospitality businesses expert advice on handling incidents in their venues, outlines their legal obligations, and provides practical examples to support effective response.
The guide, sponsored by Food Alert and available exclusively to UKHospitality members, covers all manner of food incidents, from a loss of power and water supply failure to spills, breakages and suspected food crime. It also covers enforcement, allergens, customer complaints, flooding and more.
Key elements of the guide have assured advice under UKHospitality’s primary authority partnership with Cornwall County Council, which means businesses following the guidance can be confident they are complying with their legal requirements. It also means the guide is recognised as the leading document governing incidents in hospitality.
Allen Simpson, chief executive of UKHospitality, said: “Hospitality venues are live, working environments and, invariably, incidents will happen which we’re unable to predict.
“Thorough preparation and knowing what to do when an incident does occur is so important, for both staff and customers.
“Whether it’s a loss of power, a flood, or a safety incident, our new Incident Guide provides businesses with the tools they need to deal with the incident on a practical basis and comply with their legal requirements.”
Fraser Parramint, Food Alert managing director, said: “As food safety partners of UKHospitality, we are pleased to have collaborated on a second guide designed to support hospitality businesses. The Incident Guide offers clear, actionable steps that empower teams to respond confidently and compliantly to a wide range of scenarios, based on our 30+ years of hands-on experience. In high-pressure environments like hospitality, having structured, expert-led guidance is critical not just for legal compliance, but for maintaining customer trust and business continuity.”
