Venues of Excellence partners with BVA BDRC
Venues of Excellence has announced its partnership with international consumer and business insight consultancy, BVA BDRC.
The partnership aims to strengthen and underpin the quality standards and procedures offered by Venues of Excellence's member venues. The partnership is situated within its commitment to confidently deliver safe events through the recently launched ‘Confidence In Us’ campaign.
The partnership will involve a programme of mystery shopper calls which will sit alongside the consortium’s own quality audit procedures.
The consortium is also offering a new online training programme in Sales Office Excellence, designed by Paje Learning and Development academy to specifically focus on industry standards.
Mandy Jennings, CEO, Venues of Excellence, said: “In a time when all of our customers seek reassurance in the venues they use and an assured level of expertise to deliver successful events.
This partnership signifies our ongoing commitment to excellence which is just another example of how our innovative venues benefit from Venues of Excellence consortium membership being part of the industry-leading initiatives we operate and the levels of business generated as a direct result of our continual commitment to being the best in class."
Karen Small, client service director, BVA BDRC, commented: “With the industry gearing up for recovery in the second half of 2021, it is more important than ever for properties to ensure high levels of customer service, to regain public trust and set themselves apart from the competition.
We are delighted to join this partnership with Venues of Excellence. The VenueVerdict programme will continue to support Venues of Excellence sites who continue to drive for best levels of service in the industry."