Two new senior appointments for CWT
CWT has announced two new key additions to its Traveler Experience leadership team.
The travel management platform has appointed Consuelo Corridori as head of HR for traveler experience and Dirk Van Leeuwen as head of global operations for its Traveler Experience function.
“I am delighted to welcome Consuelo and Dirk to the team – in these newly-created roles, they will help us create a world-class traveler experience,“ commented Niklas Andreen, CWT’s chief traveler experience officer. “With their varied backgrounds, they exemplify the diversity that gives CWT such a unique culture.”
Corridori will be based in London. She will lead the strategic workforce evolution of Traveler Experience, as well as being the voice of the area within CWT’s HR function as it continues to expand its capabilities. Before joining CWT, she held executive HR leadership positions in the education, travel technology, and media sectors.
Van Leeuwen will be based in Paris, where he will be responsible for helping the contact centres maximise the benefits of a global team. He will ensure travellers have a consistent experience when interacting with CWT’s counsellors anywhere in the world. He will also be responsible for the roll-out of key Travel Experience initiatives across CWT’s contact centres, including messaging.