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De Vere appoints new operations director

De Vere, a collection of mansion house estates and hotel and event destinations, has announced the appointment of Hayley Chilver as its new operations director.

De Vere will manage its London properties, which includes De Vere Grand Connaught Rooms, De Vere Holborn Bars, De Vere Canary Wharf, De Vere West One and De Vere Devonport House.

Chilver also joins De Vere with more than 20 years’ experience in the meeting and event sector. She has previously worked as an operations manager and general manager at the Crowne Plaza, Marriott and Moat House Hotels.

Following De Vere’s refurbishment, its London properties now feature Smart Space, its meeting and events service.

Smart Space’s nine service features are designed to offer a personalised meetings and events service. This includes technology support, 1GB fast Wi-Fi, interactive displays and a dedicated conference host.

De Vere also offers ‘showtime’ rewards, which is a loyalty scheme to say thank you to corporate event businesses. There is no minimum spend and automatic rewards such as free cinema tickets.

Laurie Nicol, chief operating officer, De Vere, said: “With Hayley’s breadth of experience in both the hotel and meetings and events industries, and her excellent ability to motivate and lead teams, we’re delighted to welcome her to the De Vere family.

“Hayley’s first priority will be working with the team to reposition our non-residential properties under a new meetings and events service for our London properties called ‘One Space’, which will be the launching in the coming months.

“One Space will allow our customers to differentiate our day meeting properties from our residential properties. I have no doubt that Hayley is perfectly positioned to successfully deliver this exciting update to our initiative.”

Chilver (pictured), said: “I am thrilled to take the next step in my career with De Vere. I’m looking forward to working with the fantastic teams at all of the London properties, to ensure delegates have the best possible experience.”