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Janet Gurr appointed Senior Hotel Operations Manager at Alton Towers

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Janet Gurr Janet Gurr has rejoined Merlin Entertainment’s Staffordshire theme park Alton Towers Resort, as a Senior Hotel Operations Manager.
 
Gurr previously worked for Alton Towers Resort from 2004-7 as Operations Manager of both Splash Landings Hotel and Alton Towers Hotel. She has also worked for Principal Hayley Hotels and Venues as a General Manager and for Sheffield United Football Club as a Leisure Services Manager.
 
In the new position she will be responsible for the day-to-day running of the hotels operation including management of food and beverage, the waterpark, housekeeping, front office, nights and guest relations. She will also manage both internal and external audits and the delivery of special events such as Scarefest and Christmas within the hotels.
 
“I will be focusing my efforts initially on improving each and every customer’s experience by closely analysing our key performance indicators around guest satisfaction,” says Gurr. “By looking at the feedback we receive on a daily basis, their views of the customer service they received, how friendly and helpful they found the employees and opinions of the food, I will be able to determine which areas are key to improving the Alton Towers Resort experience.
 
“I will also be ensuring all employees are receiving on-going training and support,” she adds.
 
The resort can cater for events, ranging from meetings for 16 delegates, conferences for 500 and awards dinners for 400 in the Alton Towers Conference Centre, to marquee events for 3,000 or buy-outs for 5,000-plus in the Alton Towers Theme Park.
 
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