Teesside hospitality group gains international quality mark

A corporate hospitality and events firm on Teesside has gained the ISO9001 accreditation and is hoping it will generate more growth to add to the 30% extra business generated this year.

Hospitality Guaranteed, which offers full event management services, accommodation services and venue-finding, clinched the accreditation, soon after marking its 11th anniversary by expanding its services.

ISO9001, awarded by the International Organisation for Standardisation, demonstrates that an organisation operates at the highest level in terms of its internal and external processes, communications, and record-keeping, and that it strives to continually improve with regular reviews.

The Wynyard Park company, which launched a corporate flight service earlier this year, has also expanded its team, recently taking on a technical tester.

Co-founder, Amanda Jackson, said: “At Hospitality Guaranteed, we pride ourselves on quality and consistency; we’re passionate about delivering great service and results. Not only does this important ISO accreditation demonstrate these values, but going through the process itself has helped us to develop and implement even more robust checks and audit improvements.”

The company, which was founded by Amanda and business partner, Victoria Brunton in 2006, now has 50 corporate clients and claims annual growth of over 30%.

Brunton added: “The whole company is extremely proud of the accreditation and going through the process together to closely examine our operational processes has served to make us an even stronger team.”

The agency said it is recruiting for a number of roles to help service its growing customer base, which includes a large North East bakery and a large motor manufacturer.

Paul Colston

Author

Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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