Hospitality technology provider BookingTek has launched Meetings Maker, a system that enables hotels to make their meeting rooms, catering, and equipment bookable and payable on their own website. The company claims it is the first Oracle MICROS Opera-integrated direct meeting booking and payment system.
Meetings Maker recently rolled out to 50 Marriott International hotels.
The company’s idea is to integrate the system with a hotel’s existing property management system (PMS), while enabling hotels to take PCI-compliant credit and debit card customer payments for meetings online.
Meetings Maker’s developers claim the system enables bookers to search, view, book, and pay for meetings in an average of three and a half minutes.
When a customer makes a booking on a hotel’s website through Meetings Maker, all the customer and booking details are instantly dropped into Opera populating all the appropriate fields, just as if the booking had been input by a staff member.
Meetings Maker can access the hotel’s Opera customer database using secure identifier codes. This removes the need for an additional customer database.
Matthew Stubbs, CEO of BookingTek, said: “We’re proud to have worked with Oracle Hospitality, and to be the first company worldwide to bring a fully integrated solution to market.
“Hotel chains understand the pressing need to launch direct, real-time booking for meetings online. They know that online booking is more convenient for customers and it saves huge amounts of labour and administration at the hotel.”
To date, says Stubbs, the challenge has been how to find a way to make sure online meeting bookings integrate seamlessly with the hotel’s PMS and Sales & Catering systems. Hotels have always been reluctant to run multiple customer and inventory databases because it risks double bookings.
Headquartered in London and California, BookingTek says its software is used in 20 countries and at three of the world’s 10 largest hotel groups.