The Doubletree by Hilton Bristol City Centre, part of Focus Hotels Management, has won the Sales Team of the Year Award.
The four-star hotel beat competition from 140 hotels within the Hilton EMEA (Europe, Middle East and Africa) Group.
John Dowling, general manager at Doubletree by Hilton Bristol City Centre, says: “We are thrilled to have won this award – especially as we were up against so many other quality hotels.
“We have a great team here who all work really well together. Our two sales offices complement one another very well – the conference and events team are responsible for selling our meeting spaces and event facilities, while our bedroom sales team will look at what events we have coming up and up-sell rooms to accommodate attendees.
“On top of this, our sales teams also work closely with our conference operations team to make sure the events we hold run smoothly and that our guests are well looked after.”
The hotel received the award thanks to a combination of an increase in RevPar (year-on-year bedroom sales) and its Global Week of Sales results (the group’s annual sales activity).
Dowling added: “Last year we invested £650,000 in our new conference and meeting centre which has made a big difference to the facilities we offer, making this a superb destination for local and national businesses to hold their events.”
The hotel has the highest four-star hotel AA score in Bristol and also contributes to its local community. Last year the staff raised almost £4,500 for worthy local causes.
Peter Cashman, chief executive for Focus Hotels Management, says: “It goes without saying that we are delighted to have this accolade within our group.
“This is a prime example of the sales and customer service that all of our hotels aspire to provide, and what our guests and visitors can expect to find when they stay at one of our facilities.”