Global travel management company Carlson Wagonlit Travel (CWT) has appointed Jared Anderson as its new vice-president of customer experience and Sophie Hulgard as vice-president of global programme management, EMEA. Both roles are designed to support the agency’s digital transformation.
Joining from Sears, Anderson will work closely with the Customer, Technology, and Traveller Services teams.
“Jared has a passion for research and customer insights, and a track record of delivering results,” said Patrick Andersen, EVP & chief strategy and commerce officer. “As we roll out our digital transformation, it is vital that we listen to our customers – and focus on their success.”
Sophie Hulgard is based in Paris, where she will manage the relationship with CWT’s global clients based in Europe. “CWT’s mission is to be the world’s first digital travel management company,” said Cathy Voss, EVP Global Programme Solutions.
Hulgard takes over from Brigitte Nisio, who has been appointed country director for France.
Hulgard has a strong track record of supporting Carlson Wagonlit Travel’s clients, most recently in her capacity as vice-president sales EMEA for the Hotels team.
CWT manages business travel and meetings and events for companies and organisations in 150 countries and territories.