The ‘human touch’ was highlighted as “an invaluable element” when dealing with industry disruptors, at the annual ICCA UK and Ireland Chapter Debate last week at Manchester Central.
Sixty event professionals attended the two-day annual debate which focused on the theme: ‘Industry Disruptors and Adapting to Change.’
The discussion kicked off with a session from keynote speaker and journalist David Eades, presenter, BBC World News and BBC Radio 4’s The World Tonight.
Eades explored the impact of disruptors from his perspective as a frontline correspondent, including security challenges at the London Olympics and the introduction of robot news readers in Japan. He highlighted the importance of the ‘human touch’ to provide a level of stability in the face of disruptive trends.
John Guthrie from the British Hospitality Association (BHA) discussed an industry-wide overview of the potential impact of Brexit on human capital for the industry, highlighting the importance of educating the next generation of ‘tweenagers’ as to the benefits of a career in hospitality.
Other highlights from the debate included an interactive icebreaker quiz by Green Hat People and a three-course formal dinner at Manchester Town Hall themed around ‘Manchester – European City of Science.’ The dinner included a presentation from Manchester Ambassador, Vicky Rosin OBE, programme director of EuroScience Open Forum 2016.