EEF Venues has been named No.1 Small Venue Group and Best Value for Money Venue Group in BDRC Continental’s VenueVerdict Awards for a fourth consecutive year.
The group’s Bristol venue, Engineers’ House also scooped the ‘No.1 Conference Centre’ title and ‘No.1 Venue Overall’ for the third consecutive year under the awards programme for 2016.
VenueVerdict claims to be the only industry awards programme based entirely on the voice of the customer and responses from event planners.
EEF Venues was ranked as top group within almost every step of the customer journey, from pre-event communications and understanding customers’ priorities to meeting and greeting, technical facilities and support.
All three venues have also gained VenueVerdict Gold Standard Accreditation for the fourth consecutive year. (Gold is only given to those properties recording a Net Promoter Score of +70 or higher from 40 or more respondees over a 12-month period. EEF Venues achieved a Net Promoter Score of 86.8 across its three venues.)
David Vaughton, director of venues for EEF Venues, said the awards showed “consistency of standards and our absolute commitment to making the customer journey enjoyable and memorable”.
Latest research from the Institute of Customer Service’s UK Customer Satisfaction Index 2017 shows evidence of tangible links between customer service and business performance, highlighting the strong influence of customer satisfaction on attitudes and future buying behaviour.
“Having achieved consolidated 32% growth over the last three years, there is no doubt that customer satisfaction is having a major impact on our business performance,” Vaughton added.
“Business delegates have increasingly high expectations so we are constantly seeking new ways to improve the overall experience for them. The quality of our food, our technology, and facilities and how we look after our customers are all vital elements that continue to impact on our success and reputation.”
EEF Venues’ three conference centres – Broadway House in London, Engineers’ House in Bristol and Woodland Grange residential conference centre in Leamington Spa – attract over 100,000 delegates each year.