Agency Eye: MCI: International agents in the UK

MCI UK is, as the name suggests, the UK branch of the global MCI organisation. Chairman Roger Tondeur founded the company in 1987 as a logistics-driven agency, managing congresses, enhancing meetings and creating innovative events, from which they have since evolved. In 2016, MCI UK estimates turnover of £3.5m.

The company is serious in its pursuit of the ultimate event experience. While they cover a wide variety of events, they take great pride in their four core business solutions: meetings, events, association management and full congress management.

CN spoke to Barbara Calderwood, MCI’s director of institutional division, to learn more about how the agency operates in the UK.

What is MCI UK’s USP?

We help our clients harness the power of community. Our business is founded on this very simple human insight: when people come together, magic happens. Our expertise in harnessing our clients’ key communities and bringing to life unforgettable experiences through high quality events, meetings and congresses across the globe is stronger than ever.

Is your business concentrated in one geographical area?

Our business in the UK has always been at the forefront of our success in Europe. Although MCI UK’s central branch is located in the central London area, this does not mean that our business is concentrated in one area. Our reach to the northern part of the UK is always growing. We now have two offices operating in Belfast and Glasgow.                          

What are MCI’s strengths in the UK, and how does it compare to other destinations?

Each destination has its own benefits, and discovering and promoting them is one of the many wonderful challenges that make our work so interesting. Whether it’s a cutting edge scientific hub or the diversity of cultural heritage, ease of access, or the amazing scenery that adds value to any extended stay, the UK is appealing to all our clients. Our UK-wide presence, alongside other local agencies, ensures a very competitive market accounting for the country’s positioning in the worldwide meetings industry rankings.

What incentives do you offer to keep the team motivated?

Each office around the world offers incentives, from organising events to promoting a healthy lifestyle or getting involved in activities such as cooking for the homeless or contributing to charities, to flexible working hours depending on their location and assigned projects. Probably the most notable incentive is the ‘MCI Dream Day’, a day dedicated to bringing talented people together by learning more about their personal dreams and future aspirations through workshops, discussions and other fun activities.

Martin Fullard


Martin Fullard

Martin Fullard: journalist, presenter, producer. Martin is the Deputy Editor at Conference News and Conference & Meetings World magazines. He leads the digital channels on Mash Media’s Conference Division as well as heading up Mash TV. He is formerly a web editor at a national newspaper in the Middle East and motoring journalist.

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