mia October workshops on contracts and handling difficult employees

Event professionals dealing with conference bookings and contracts, or struggling with managing challenging employees, could benefit from the Meetings Industry Association’s (mia) latest expert-led workshops.

On Friday 14 October, the mia will be hosting a Venue Contracts Workshop at Central Hall Westminster, London, that will see contracts specialist (and former mia chairman) Nick Milne delivering a full-day workshop covering best practice in event contracting.

Milne will be discussing what constitutes a contract and why they are required; the difference between terms and conditions and contracts; and the essential details, liabilities, payment terms, obligations and rights, remedies, cancellation charges and service level agreements.

A week later, 21 October, the mia will be offering help and advice at Leicester Racecourse for anyone in the industry needing support managing tricky employees. Delivered by Philip Cripps, chief executive of management consultancy Thameside International, the session will examine the ways the behaviour of a difficult employee influences your emotions and actions.

The half-day session will also look at the 12 most common causes of challenging behaviour as well as 20 practical ways to curtail testing behaviour. Delegates will receive a detailed set of notes on how to apply the principles, approaches and techniques demonstrated during the presentation.

Jane Longhurst, chief executive of the mia, said: “We are delighted that the mia events programme continues to attract a range of high-calibre speakers on topics that are of huge interest to both our members and wider industry professionals. The contracts workshop will be particularly helpful for anyone responsible for drafting and issuing contracts and terms and conditions to event organisers, as well as anyone who books conferences and events and needs to know the implications of signing on the dotted line.”

She added: “If you manage people, there’s no doubt that at some point in your career you’ll have someone demanding lots of your attention. The implications can be huge as very quickly they can negatively impact an entire team’s performance and morale. It’s never easy, so the session offers practical advice on the best way to deal with one of these common workplace characters who can create endless headaches and disruption.”

Martin Fullard


Martin Fullard

Martin Fullard: journalist, presenter, producer. Martin is the Deputy Editor at Conference News and Conference & Meetings World magazines. He leads the digital channels on Mash Media’s Conference Division as well as heading up Mash TV. He is formerly a web editor at a national newspaper in the Middle East and motoring journalist.

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