The InterContinental London, known as The O2 hotel, has appointed Tim Reynolds as director of operations in food and beverage and Heather Hamilton as director of operations of rooms.
Reynolds joins from Sofitel London Gatwick, also part of parent company Arora Group. He previously held the position of acting general manager, having been hotel manager since August 2014.
Hamilton joins from the Park Plaza Group where she held a number of roles including opening general manager, front of house manager and interim general manager.
When asked about his new position, Reynolds said: “I’m looking forward to bringing my skills to bear as I lead the team in the continuing evolution of our high quality drinking and dining offer. We have exciting plans afoot across the hotel’s F&B portfolio as we look to enhance our offering and create innovative partnerships to continue providing guests with the luxury experience synonymous with such a high profile brand.”
On her position, Hamilton said: “My experience stands me in good stead as I work with the team to cement the excellent work they’ve done since opening and ensure they are in the best possible position to capitalise on the success they have enjoyed to date.”
Vincent Madden, director of operations at Arora Hotels, a division of the Arora Group, was delighted at securing the appointments: “Having worked with the Arora Group now for two years, Tim [Reynolds] brings the essential operational and commercial expertise to deliver a first-class service to our guests and meeting delegates every day.”
He added: “Heather [Hamilton] brings with her considerable experience and expertise, both in terms of her commerciality but also her focus on putting the customer experience at the heart of everything she does. I’m sure both Tim and Heather will be a real asset to the InterContinental London – The O2.”
The InterContinental London – The O2 boasts 453 guest rooms, a luxury Spa with 17m pool and eight treatment rooms as well as a collection of London’s finest destination restaurants and bars, including The Peninsula fine dining restaurant, informal open-kitchen Market Brasserie, the Clipper Bar, rooftop sky bar Eighteen and ground floor Meridian Lounge with riverside terrace.