QHotels will invest £2.2m in upgrading Wi-Fi access and bandwidth across the group’s 26 hotels. The group says guests will receive a faster, more reliable connection after the upgrade works, which will include:
• 500 simultaneous connections to be available at each internet access point
• Each hotel’s free Wi-Fi offering will increase from a shared 8Mbps to 90Mbps
• Dedicated bandwidth capacity for conferences and events will increase from 90Mbps to 900Mbps
And, in a move the group says recognises customer’s expectation to always have easy access, the hotels’ health clubs, spas and restaurants will all feature their own access points, ensuring that connectivity is reliable through the entire hotel spaces.
The Wi-Fi upgrade starts across the group this spring and is due to be completed by August 2016.
QHotels promises the improved service will ensure a fair-share approach to Wi-Fi access per device, ensuring each phone, laptop or tablet has an equal share of the Wi-Fi available.
David Kelly, director of IT for QHotels, said: “These improvements will ensure that we can provide a fast and reliable service today, while reassuring customers that we can also meet the technology requirements of tomorrow’s events, conferences and meetings.
“We led the market in 2011 in offering free Wi-Fi to all guests. This year’s investment will enable a further significant increase in bandwidth, speed and connectivity, exceeding our customer’s expectations.”
Chris Gaines, sales director at QHotels, added: “No one wants the frustration of being away from home on business and being hampered by technology that’s not fit for purpose. Decent connectivity is non-negotiable and at QHotels we’re delighted to be able to offer our customers Wi-Fi access which is fast, reliable and available when and where they need it.”