Brighton’s Grand hotel cuts spa treatment

A luxury hotel has been forced to shorten
the opening hours of its spa due to lack of demand.

Andrew
Mosley, general manager at The Grand hotel in Brighton, said he had been alerted
to shortfalls regarding the operational and service standards in the spa and had
acted to put them right.

According
to the hotel website, the spa at the historic seafront property offers
“plenty to fill a day of downtime, with a menu of decadent treatments and
express add-ons including face, body and bespoke choices”.

But members
complained that the water tank drip tray in the spa was not cleaned regularly
and the curtains were falling down in the relaxation room.

One guest
at the spa was told by a member of staff at The Grand that the changes were
made because “it is losing money because people are not coming in”

Mosley
said: “All we have done is change the opening times to reflect demand. We have
trimmed the times as any business would to reflect the busiest times. It will
remain available for conference delegates to use on an exclusive basis if they
wish.”

The hotel
was sold to a private investor last year after the De Vere Group, its previous
owner, spent £50m on improvements.

 Do
you have a story for CN? Email: jkeenan@mashmedia.net

Paul Colston

Author

Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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