Edinburgh ICC sets new hospitality assured standard

Edinburgh International Conference Centre (EICC) has set a new hospitality assured standard, recording the highest ever score for service and business excellence assessed by the internationally recognised Institute of Hospitality.
With a combined score of 86.5 per cent, EICC now claims to lead the field that includes, major brand hotel chains, international contract caterers and leading public sector institutions.
The average assessment score this year was 71.5 per cent and for the conference centre sector, 75 per cent.
Business processes assessed in the Hospitality Assured scheme scored EICC greater than 83 per cent in all nine inspection categories including: 88.1 per cent for operational planning and standards of performance, 88.3 per cent for business planning and 88.7 per cent for training and development.
In the words of the assessors: “The EICC truly exhibits world class excellence in all that it does”.
Welcoming the new high score EICC Chief Executive, Marshall Dallas (pictured) said: “The hospitality industry must always strive for the highest standards of service and business excellence and we are delighted to be appraised ahead of our peers through what I judge to be an unerring focus on exceeding the expectations of our customers.”
Hospitality Assured assessment is widely used in the UK, has reached as far as Qatar and Australia and is spreading with EU development grant support throughout the Caribbean.
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Paul Colston


Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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