The Capita Travel and Events agency has appointed Chris Truss (pictured) to the role of Director for developing new air, rail and ground transportation consulting services for the company.
Truss will work alongside Sam Welch, Director of Consulting Services for Accommodation and Meetings.
Capita Travel and Events Chief Commercial Officer, Trevor Elswood, said: “Chris has impressive experience in travel supplier and customer programme management and an extensive understanding of travel policy and behavioural change in the sector. It makes him the ideal person to develop a fresh approach to consulting services in our industry. We’re delighted Chris has joined our multi-specialist business to lead a new service which will aid customer retention and growth.”
Truss added: “Valued and credible consulting helps organisations make the best possible choices to meet their business goals. My focus is to build on Capita Travel and Events’ expertise with innovative consulting methodologies that create realistic recommendations for change. A combination of insight-led customer data, supplier input and an understanding of cultures and travel policies will address long-term strategies to create opportunities for organisations and their travellers.”
Truss takes up the new role after 14 years of travel and event industry experience, the last seven of which were with HRG, as a global business manager.
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