Many technological advancements are happening in the events industry.
Yet while the use of technology at events has come far in the last two years, it is important that the industry does not lose sight of that all-essential ingredient for quality IT support – great customer service.
Hi-spec Wi-Fi is great (ours is free for all by the way), and the new tranche of delegate analytic technologies now coming on stream will be fantastic; however, there is no substitute for having that knowledgeable and friendly IT expert on hand at all times to help customers when needed.
Clients are quite rightly looking for venues that can give them both the reassurance and confidence of excellent IT support, while at the same time providing those extra IT benefits and services that can help good events become great.
Last year at Manchester Central we made the decision to split our IT team into two and add more resource to events. One team now works as a dedicated events support team, while the other focuses on internal IT systems. It means every event has a dedicated events IT team member available to support any needs or requests. The move has been a huge success and it is that personal touch that we find our clients value the most.
Despite innovations we will never lose sight of the importance of having that individual on hand at events to make sure everything goes to plan and expectations are exceeded.
Any comments? Email Paul Colston