Thistle Marble Arch and Thistle Euston, two of Thistle Hotels’ London properties, have been awarded Gold Standard Accreditations by independent monitor of meeting venue service standards, Venue Verdict.
The accolade, which was achieved by just 33 hotels across the UK in 2013, is decided by the vote of the customer and recognises excellence in meeting venue space and service. Feedback reviewed included how likely delegates were to recommend the venue as well as overall satisfaction and the likelihood to return to the venue. To achieve the award venues must receive a net promoter score of 70+.
“I’m thrilled that Thistle Marble Arch has been honoured by Venue Verdict, an industry-wide recognised symbol of customer service excellence,” says GM at Thistle Marble Arch, Riddian Davies. “It’s a great reflection of the hard work carried out by the whole team and a true recognition of our dedication and commitment to ensuring our guests are number one.”
The 700-bedroom Thistle Marble Arch (pictured) recently revealed a new look for its 11 meeting and event spaces as part of an ongoing multi-million pound investment.
The 362-bedroom Thistle Euston offers six meeting rooms, with the largest able to seat 90 delegates theatre-style, as well as five further meeting rooms suitable for board meetings, training sessions and private dining.
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