Top 10 business-enhancing technologies for restaurants and hotels

CST
celebrates 18 years in the hospitality industry with its top 10
business-enhancing technologies – and there’s another eight to be found
at call-systems.com

Call Systems Technology (CST) has come of age
– the company celebrated its 18th birthday recently. A supplier of
communications and software systems to the hospitality industry, over
the years CST has pioneered many new concepts – here it offers 10 top
ways technology can improve an operator’s business.

1) A good
online presence does wonders for attracting guests. Introducing a simple
online booking process can increase business by up to 50 per cent

2)
Customers often want to book their table at the last minute. Increase
business by providing an online queuing system, which will allow
customers to queue without having to physically wait at the restaurant

3)
A relaxed host makes a great first impression – a stressed one
encourages customers to walk away. A table management system reduces
stress by giving the host all the information they need, at the hostess
stand

4) Long queues can put customers off. A customer pager lets
customers wait for their table in the bar, and staff can get in touch
immediately the table is ready

5) Wooden spoons to locate
customers’ tables are so last millennium – and they’re not always
effective. RFID technology tells waiters exactly where customers are,
saving huge amounts of time

6) Don’t ruin the ambiance by calling
out names over the tannoy. Alternative communication devices are
discreet and won’t disturb the dining experience

7) Customers
wanting another drink or dessert may lose interest if no one is around
to take their order. Call buttons on the table increase business and let
customers get service when they want it

8) Provide a personal
service and make customers feel wanted – technology can log and remember
birthdays, favourite meals, and dietary requirements

9) Kitchen
automation can help chefs who don’t have English as a first language by
translating recipes and kitchen processes, with pictures and video to
assist

10) Communication between management and staff needs to be
quick, reliable and discreet. The latest lightweight radios let staff
call for support without any annoying crackles.

Any comments? Email conferencenews@mashmedia.net

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ConferenceNews Guest Author

Conference News hosts great guests on its pages. Our Blog section is the collection of the best opinions in the UK and international events industry.

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