NVQ in customer service to be offered to HBAA members

The Hotel Booking Agents Association (HBAA) is offering members a nationally-recognised NVQ in customer service, equating to five A-C level GCSEs.
The programme, offered in partnership with nationwide professional teaching provider Intraining, is designed to refine and further develop customer service skills.
HBAA members are able to enrol throughout the year and apply for Government funding grants to supplement training costs.
Designed around eight units including ‘Communicate using CS language’ and ‘Recognise and deal with customer queries, requests and problems’, the NVQ can be completed as a work-based 12-month course. Intraining assessors will conduct two-hour site visits every four to six weeks, where candidates will only be required to step away from their job role for one hour of mentoring; assessors will spend the second hour shadowing the learner and observing them for their course portfolio.
“We’re proud that we’re able to offer our members the opportunity to earn a nationally recognised qualification, and this is a fantastic chance to celebrate their understanding and experience of the industry,” says Chairman of the HBAA, Chris Parnham. “Customer service is a cornerstone to any successful business and I hope that the HBAA will grow into a beacon for excellence in this area. The NVQ programme is a step towards this ambition.”
Any conference-related news? Email sarah@mashmedia.net

Paul Colston


Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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