A survey of 675 European business travellers has been conducted by the Global Business Travel Association (GBTA) to gauge their top concerns and stresses when travelling.
The 2013 European Business Traveller Well-Being Study also explored what keeps business travellers productive in their hotel and transportation accommodations, their biggest concerns regarding security and their overall attitudes about travel.
The project was sponsored by AirPlus International, a provider of payment and reporting solutions for business travel.
“Understanding what factors influence a business traveller’s well-being can help corporate travel managers design travel policies that better support road warriors,” says GBTA VP of Research, Joseph Bates. “Improving the traveller experience can also help alleviate stress, making trips more pleasant and productive.”
European Business Traveller Top Needs:
Safety was the top concern. Maintaining close connections with those back home and sticking to healthy diet and exercise regimes also ranked highly:
- 76% said it is important to feel their employers took their safety and security seriously
- 75% reported being able to stay in touch with friends and family during travel is important to them
- 65% felt maintaining a healthy diet while on the road was a key concern
- 46% said sticking to their exercise routines when traveling for business is a priority.
European Business Traveller Stresses:
While the majority of respondents said they enjoyed business travel (85%), noting the opportunity to discover new places and cultural opportunities as some of the ‘best’ elements, stress levels rose when:
- Dealing with air travel delays or cancellations (66%)
- Trips are impacted by long airport layovers (49%)
- They have to take connecting flights (45%)
- Their travel times were outside of normal business hours including late at night (44%), during the weekend (42%) or early in the morning (40%).
The report also found that making environmentally-conscious decisions is increasingly important among frequent travellers.
Over half of the study’s respondents said they usually try to recycle paper, plastic or glass (58%). Many also try to decrease their carbon footprint, booking hotels close to their meetings destinations so they can walk (52%), or taking public transportation when possible (45%).
“This study highlights the importance of creating a travel policy that takes into account not just the cost of travel, but travel’s impact on employees,” said Michiel Verhaagen, Executive VP of Sales EMEA AirPlus International. “Well-being is a sensible subject for our industry. We have chosen this topic as we want to help both travel managers and business travellers to find the best solutions that are both cost effectives and ensure a traveller’s well-being. Some key findings are expected, some are quite surprising.
The online survey was conducted between 19 June and 5 July 2013, with business travellers in Belgium, Netherlands, France, Germany, Italy, the United Kingdom, Denmark, Finland, Norway and Sweden.
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