Nationwide on side with 80% of travel booking online with Capita

Event management company, Capita Travel and Events, says that since launching its online booking systems with building society client Nationwide, 80 per cent of all the building society’s travel bookings by employees have been made online. This was opposed to a telephone service previously used.

Capita was appointed late last year to manage travel, accommodation, meetings and events for Nationwide’s 15,000 employees.

Capita says the average use of its online booking system with its current clients is 87 per cent.

“We wanted an agency to help us migrate our bookings online to achieve service fee savings, as well as have a strong account team that can manage effective travel programmes and policies across our entire travel and events spend and negotiate the best deals on our behalf,” says Head of Sourcing for Nationwide, Frank Arthur. “We didn’t want to compromise by opting for a generalist travel management company. Capita Travel and Events provides specialist expertise across each travel spend category, from hotels and events, to air and rail.”

Steve Banks (pictured), Director of Account Management at Capita Travel and Events, adds: “Many new customers tell us that their previous suppliers have only been able to apply this complexity and diversity of business rules to travel bookings made via telephone. This is one reason why we have the highest reported percentage of online bookings of the UK’s leading agencies.”

Whether customers choose one specialist service, all of them or a combination, Capita Travel and Events provide trusted and proven expertise through one coherent solution.

With an annual customer turnover of £525m, Capita employs 900 people across nine UK sites and provides services for organisations including Santander, BT, Mercedes-Benz, Trader Media Group, EE, Pinsent Masons LLP, Royal Mail Group and E.ON.

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Paul Colston


Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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