Capita travel and events’ clients can now buy Wi-Fi codes from the agency in conjunction with their standard class rail ticket on the East Coast Main Line. Capita says the development is the latest of its innovations to reduce the total cost of travel while enhancing the traveller’s experience en-route.
The transaction is managed by the agency so the cost is billed directly to the client organisation. Capita says this will assist the customer to recover VAT and allocate customer cost centres and management information to the purchase. It also eliminates the need for travellers to make a potentially costly and time-consuming expense claim. A Wi-Fi code can only be purchased if it’s is in accordance with a customer’s travel policy.
“This development is unique in the business travel market,” says Head of Rail Product UK and International and Capita travel and events, Raj Sachdave (pictured). “More customers are asking for an integrated rail solution that caters for end-to-end expenditure and we have responded to demand with cost savings to customer organisations combined with convenience for their travellers.”
Martin Turner, Head of Sales for East Coast Trains, adds: “This is the latest of efforts to improve customer satisfaction and experience for East Coast customers when travelling along the East Coast Main Line. The existing partnership between East Coast and Capita travel and events continues to flourish and our efforts provide enhanced services for our customers and ultimately deliver added value.”
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