The Crowne Plaza Glasgow hotel this month completed a £45,000 refurbishment upgrade of two of its best rooms in the hotel to ensure they are Disability Discrimination Act (DDA) compliant.
General Manager, Dominic McVey believes disabled guests are not being offered a full range of suitable facilities in the hospitality sector in general and says he was keen to ensure his hotel was able to meet the demand.
“Our hotel has always ensured it adheres to the DDA in public spaces and our function suites,” McVey said, “but this refurbishment has enabled us to extend our offering to our bedrooms too. Touches such as railings above the bed to accommodate any harness, vibrating pillows during fire alarm, low level switches and walk in showers are some of the additions we have made to ensure we are 100 per cent accessible.”
A regular to the hotel on business, Sarah Webb, Chief Executive of the Chartered Institute of Housing, added: “In my role I spend a great deal of time in hotels and have learnt to expect the worst in terms of accessible rooms. The refurbished room in the Crowne Plaza Glasgow was far in excess of my expectations. I felt able to concentrate 100 per cent on my work knowing that I had a lovely accessible room to go back to each evening.
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