Triple gold for Warwick Conferences in BDRC’s VenueVerdict

Warwick Conferences has achieved a triple gold win in BDRC Continental’s VenueVerdict assessment.
The achievement for its Radcliffe, Scarman and Arden Training and Conference Centres means that all three Warwick Conferences properties are now in the BDRC Continental’s VenueVerdict grouping at the end of quarter three.
The accreditation is awarded in recognition of their outstanding level of customer satisfaction.
VenueVerdict Gold Standard is measured through Net Promoter, a progressive measure of customer service performance, and is awarded every three months to venues achieving or maintaining a 12-month Net Promoter Score of +70 or more.
“Warwick Conferences should be very proud that all three of their venues have now achieved the Gold Standard Award,” said Senior Client Services Manager at BDRC Continental, James Bland. “Net Promoter can range from -100 to +100 so to achieve and sustain a score of +70 requires consistently excellent customer service. We consider this to be a robust hallmark of service excellence, being based as it is on genuine, regular and representative customer opinions collected through our independent survey.”
Warwick Conferences, at the University of Warwick, operates an annual turnover in excess of £20m and consists of over 300 meeting rooms, 600sqm of exhibition space, a 1,200 capacity hall and one of the largest Arts Centre complexes outside of London.
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Paul Colston


Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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