Want to find out how Barbara the Housekeeper makes up the perfect bed, or how Head Chef Martin makes a succulent lamb roast?
Guests at Thistle Hotels can now go to the group’s Facebook page and tap into the advice on a range of subjects from Thistle’s new ‘Know How Squad’.
The newly-launched guest-advisory panel, the group says, is designed to share insider knowledge from its ‘on-the-floor’ experts.
The Know How Squad is a team of 10 guest-facing experts working across the business, “handpicked,” says Thistle, “to lead a new wave of hotel customer service”.
The squad includes a concierge, a chef, a conference and meetings manager, an F&B expert and an events manager from across Thistle’s 33-strong UK portfolio of hotels.
Heiko Figge, Managing Director, Guoman and Thistle Hotels said of the initiative: “Our staff are passionate and knowledgeable and we want to share this enthusiasm and knowledge.”
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