Expotel issues ‘stodge-free’ plea to hotels

Expotel has issued a plea to hotels, which habitually
bring ‘stodgy’ treats to tempt their call centre bookers, to offer healthier
goodies as part of its contact centre wellbeing initiative.

The hotel, travel and event management services group
has four UK offices with around 400 desk-based
employees.

Expotel’s HR Director, Jane Wheeler, says: “It is part
of established sales practice for suppliers to bring regular treats for our
call-centre staff but these are almost always cakes, cookies, confectionery or
‘junk food’ – and during the busiest times of the year this can be a daily
occurrence. For people whose job entails sitting at a desk for the majority of
the working day this is obviously a huge temptation and terribly
unhealthy.’

“As an employer it is part of our duty of care to
discourage gifts that are obviously bad for our staff. We provide gym passes,
health check-ups and schemes and are about to launch a subsidised ‘bike to work’
initiative. So as part of the wellbeing programme we would ask that hotels adopt
a more imaginative approach to incentivising our bookers. Less harmful
promotional offerings from thoughtful groups could include office gadgets and
stationery, branded novelties or trinkets, or creatively-presented fruit and
vegetable baskets,” she adds.

Paul Colston

Author

Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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