Hotels ‘indifferent’ to disability, says Expotel CEO Burnley

Hotels are too
“indifferent” to the needs of disabled guests and frequently unaware of the
requirements of claiming reasonable “accessiblility” and DDA compliance,
according to Expotel, the UK’s largest booker of
hotels.

Complete absence of
ramp access or only that intended for motor vehicles, doors too narrow for a
wheelchair to pass through, and unprepared staff who need to hunt out the key to
the disabled toilet, are among top complaints about hotels which highlight
themselves as ‘accessible’, according to Expotel.

“Sometimes the
structure of the property may make difficulties unavoidable but it is important
that hotels understand and deliver what they offer,” says Expotel CEO Ian
Burnley. “Up to one in ten events might have a disability-related requirement,
and hotels are not aware enough of the criteria which make them DDA
compliant.”

Burnley adds that Expotel now requires venues
to sign a declaration that they can meet given client requirements
before booking.

Paul Colston

Author

Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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