An early New Year resolution from international hotelier
Supranational is to provide potentially life-saving defibrillators for stressed
Managing director of the 1,200-member Supranational Hotels
consortium, Niels Pedersen, reminds the profession that “customers pay for
dinner, bedroom and privacy”. Recently publicised lists of typical hotel guest
indiscretions in the media, it seems, prompted Supranational to restate the need
for the “time-honoured code of silence to apply to every customer”, but also to
think of offering a solution.
“This sector cannot be judgemental and trust is included as part of
the tariff, and what goes on in bedrooms when celebrities, executives or
ordinary visitors book accommodation, is nobody else’s business, unless
illegal,” says Pedersen.
He recommends every hotel should provide a defibrillator coupled with
the necessary tuition for staff working in reception.
“Fewer than five per cent of properties offer such a service, and yet
hyper-tense business guests are at their most vulnerable to heart-attacks
following long days, stressful travel, and demanding meetings,” he
“For a few thousand pounds per hotel, this profession can display its
gentler, responsible side, and possibly facilitate the ultimate service to a
stricken visitor,” Pedersen adds.
Caption: Danske Hoteller’s Vissenbjerg Storkro, part of the