Kick them Tout

New
research by the Office of Fair Trading this week, claims 80 per cent of ticket
buyers for music, sport or theatre events have fallen victim to scam ticket
websites over the past 12 months.

The
OFT canvassed 3,000 UK
consumers, learning one in 12 had been caught out by scam websites. Of these,
the average loss per transaction was £80.

The
NEC’s Ticket Factory tickets events at Birmingham’s
National Indoor Arena, NEC and LG Arena. Its business development manager Peter
Monks has some advice for those buying tickets for events: “Sadly we hear of
cases every day where consumers are conned by unscrupulous websites and online
touts. People should try and buy tickets from the venue box office or an agent
who is a member of the Society of Ticket Agents and Retailers (STAR).”

Monks
says that you should check websites for a registered address, not a PO box.
Other prudent questions to bear in mind, he advises, include: ‘Is the agent
contactable via a telephone that isn’t a mobile number?’ and ‘Is the face value
of tickets clearly shown?

“Any
reputable seller will provide this information as a matter of course,” says
Monks. “In the UK,
people have the right to know this within the Consumer Protection from Unfair
Trading Regulations 2008. Ultimately, if you have any concerns about a ticket
agent, don’t buy from them.”

Paul Colston

Author

Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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