Hotel Booking Agents Association will announce new terms of business that will
aim to ensure hotels, venues and agents are fully aware of their
responsibilities and obligations during the confirmation process of meetings and
move follows a court case between HBAA member, Logical Venue Solutions, and a
non-partner of HBAA. The case was based on alleged non-payment of a commission
claim for an event at a Britannia hotel.
an agent making the hotel aware the client may be liable to confirm in person
the 2008 rebooking during a 2007 event, Britannia Hotels claimed no commission
was payable as the booking was made ‘direct’. The presiding judge, although
sympathetic towards the claimant, ruled in favour of Britannia, stating that in
strict legal terms no actual contract was in place.
highlights the need to have clear terms of business between parties in order to
protect clients, agents and venues,” says executive director of HBAA, Peter
Ducker. “The HBAA’s advice is, when dealing with venues that are not an
association partner, insist the terms of the HBAA code apply.”
new terms will be announced this autumn, allegedly after the HBAA Forum taking
place 11 to 12 September.