The BestCities Global Alliance has appointed Gary Grimmer and Company (GG&Co) as its new management company. The Alliance embraces: Cape Town, Copenhagen, Dubai, Edinburgh, Melbourne, San Juan, Singapore, and Vancouver as partners.
Since its establishment in 2000, the alliance has launched a series of group initiatives, including designing professional service standards for convention bureaux.
Chief executive of the Edinburgh Convention Bureau and BestCities chair, Sue Stuart, says: “The focus is on enhancement of the meeting planner’s experience. Our first step was to develop the BestCities Quality Management System (QMS). Then, in 2008, the Alliance partners underwent a rigorous audit process culminating in certification by Lloyd’s Register Quality Assurance (LRQA) that the service standards are being met in each of the eight cities.”
”We’re not just talking about improving service standards, we are doing it,” she says. “And, when we say our bureaux offer the best client service experience, our claim is being backed up by LRQA.”
CEO of GG&Co, Gary Grimmer was CEO of Melbourne Convention and Visitors Bureau when the Alliance was formed and says: “As both a founding member and a newcomer, I am excited to see how much the alliance has progressed in the last few years. It is a great pleasure to be given the opportunity to work with the partners to bring it to a new level.”
The former regional director Asia Pacific for the International Congress and Convention Association (ICCA), Jane Vong Holmes, will serve as GG&Co’s managing director of BestCities. She will be based in Kuala Lumpur.
BestCities will repeat an independent audit of 33 service standards annually to maintain the Alliance-wide certification. This year, BestCities activities have included a clients’ workshop in Cape Town and client post bid and post event satisfaction surveys.