At your service via Twitter

This week Hyatt Hotels launched a 24-hour concierge service powered by Twitter, making it the first major hotel company to tap into the social networking juggernaut for guest service purposes.

Hyatt CEO Mark Hoplamazian announced the debut of HyattConcierge on Twitter on a blog by saying, “HyattConcierge a service designed to enhance our ability to deliver Hyatt’s very own authentic hospitality around the world.”

The new service will allow Hyatt service professionals to respond immediately to guest questions before, during and after their stays, as well as respond to requests for such services as spa appointment and dinner reservation booking, according to Hoplamazian.

As of this afternoon the service has 1,187 followers and already is responding to questions.

Conference News is also now aboard the popular networking engine. To follow CN, see

Paul Colston


Paul Colston

Managing Editor, Conference News & Conference & Meetings World.

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