Chief executive of Excel London, Kevin Murphy, has announced a raft of key managerial promotions and “a small number of redundancies”. Murphy said he had restructured his management team following a full review of the organisation ahead of next spring’s opening of Phase 2, a £164m investment in the facility.
The restructure is focused at delivering a far more efficient and customer facing organisation, says Murphy.
“It is vitally important for the future growth and prosperity of the business, and therefore also its staff, that we reassess our ways of working to reflect the ever changing markets that we serve. We must constantly strive to differentiate from our competitors, to offer exemplary levels of customer service and product offering if we are to continue to win.”
Murphy adds: “We need to get ourselves in shape now to fully exploit the opportunities that Phase 2 will deliver us.”
Two senior Excel managers shaping up are James Mark, who is promoted to services and Olympics director and Brian Cole, promoted to operations & Phase 2 director. The both join the executive team.
Other promotions include David Meech who takes responsibility for overseeing security, traffic and cleaning and Gemma Parkhouse, promoted to head of marketing and communications.
“The new appointments,” says Murphy, “reflect the outstanding contribution of the individuals concerned to the business over the years. Many of them have been with Excel from the very early days and have been instrumental in our success. I am confident that the new structure and team will be able to deliver a world class international events and convention venue for London and the UK.”
Further changes are expected, as the redundancy programme takes effect.